Service strategies


Digitalization is bringing great benefits to industrial services. Using consumer technology in industrial applications opens new opportunities in areas like sensing, communication, and analytics. But to blindly throw technology at equipment is not a targeted approach, and may lead to costs that are not providing the desired benefits.


Service is always happening in the context of the plant’s operation. Service solutions have to be chosen to optimally support the plant’s operational goals. The service strategies enabled by recent technology development such as IoT and artificial intelligence range from condition based to predictive maintenance. They come at different costs. To provide value accordingly, they have to be used in areas where there is an impact.


Understanding the capabilities and requirements of different service approaches is essential. We help you to understand the differences, and to choose technology approaches accordingly, whether you’re a plant operator selecting suppliers, or a supplier looking for the best possible market for your service enabled products.